Warranty
Warranty policy
Full Warranty Statement
Mosico Cymbals are guaranteed against defects in materials and workmanship for a period of two years from the date of purchase.
This warranty covers cracks, warping, and keyholing (enlargement of the mounting hole) that occur as a result of normal use. Mosico Cymbals reserves the right to determine whether a cymbal has been subjected to normal use and reserves the right to replace a defective product with a comparable model.
This warranty is non-transferable and applies only to the original purchaser of the cymbal. You must provide a copy of your original purchase receipt to be eligible for a warranty claim.
What is Not Covered:
Cracks resulting from improper playing technique, such as striking the cymbal’s edge with the tip of the stick.
Cracks resulting from damage due to dropping, misuse, abuse, or improper handling.
Cracks resulting from using a metal stick or other non-wood objects to play the cymbal.
Damage caused by over-tightening of wingnuts or using improper mounting hardware.
Damage to color coatings or finishes.
Cymbals that have been altered, drilled, or modified.
How to Make a Claim:
If you believe your Mosico Cymbal is defective and is covered under this warranty, please contact our customer service team with the following information:
Your name and contact information.
A clear copy of your original purchase receipt.
A detailed description of the defect.
Clear photographs or a video of the defective cymbal.
Mosico Cymbals is committed to the quality of our products and the satisfaction of our customers.
Warranty Process
If you believe your Mosico Cymbal is defective and is covered under our warranty, please follow these simple steps to make a claim. This process is designed to be as fast and easy as possible so we can get you back to playing.
1. Initial Contact
First, please contact our customer service team via email. In your initial email, be sure to include the following:
Your Full Name & Contact Information
The Model and Size of the Cymbal
A Detailed Description of the Defect: Explain exactly what you believe the issue is and how it occurred.
2. Required Materials
To help us quickly assess your claim, please attach the following to your email:
Proof of Purchase: A clear copy of your original purchase receipt or invoice.
Photographic/Video Evidence: Clear, high-resolution photographs or a short video of the defective cymbal. Please be sure to show the defect in detail.
3. Assessment & Resolution
Once we receive your complete submission, our team will carefully review the materials.
Review: We will assess whether the defect falls under the terms of our warranty.
Response: We will respond to your email with our findings and a proposed solution.
Resolution: If your claim is approved, we will provide instructions for a replacement with a comparable model or another satisfactory resolution.
We are committed to the quality of our products and the satisfaction of our customers. Our goal is to resolve your warranty claim promptly and fairly.
No Sales Receipt
A copy of your original purchase receipt is required for all warranty claims. Without a valid proof of purchase, we cannot verify the date of sale or that the product was purchased through an authorized Mosico dealer.
Expiry of Warranty Claim
Our warranty is valid for a period of two years from the original date of purchase. We cannot accept claims for cymbals that are outside of this two-year period.
Dents / Dings / Nicks
Damage such as dents, dings, or nicks are typically the result of impact from sticks, other cymbals, or hardware. This type of damage is not a manufacturing defect and is not covered under our warranty.
Bell Hole / Bell Breaks
Cracks or breaks in the bell area of a cymbal are usually caused by improper playing technique, such as hitting the bell with excessive force or at an incorrect angle. This is not a material defect and is not covered.
Bell Dents
Dents on the bell surface are typically caused by dropping the cymbal or striking it with hardware. This is considered accidental damage and is not covered by the warranty.
Circular Cuts Inside bell
Circular cuts or severe wear on the inside of the bell, often referred to as “keyholing,” are a result of improper mounting. This is caused by over-tightening the wingnut or not using proper cymbal felts and sleeves, which allows the cymbal to rub against the metal stand. This type of damage is not a manufacturing defect and is not covered.
Pieces Missing / Mechanical Alterations
Any cymbals that have been drilled, cut, modified, or had pieces removed are not covered under our warranty. This also includes any damage caused by using non-wood drumsticks, as such modifications and materials compromise the integrity of the cymbal.